FAQs

Frequently Asked Questions | By Edit Studio

Welcome to our FAQ page.
Here you’ll find answers to our most common questions about By Edit Studio, our luxury nightwear, and our customer care policies.
If you can’t find what you’re looking for, please reach out to us directly at info@byeditstudio.com — we’re always happy to help.

DO YOU OFFER DISCOUNTS?

We occasionally offer exclusive promotions and discounts via our Instagram page — follow @byeditstudio to stay up to date.

We also offer discounts on large orders and corporate gifts.
If your order falls into this category, please contact us at info@byeditstudio.com with your requirements, and our team will be happy to assist.

MY ITEM IS FAULTY — WHAT DO I DO?

We’re sorry to hear that something wasn’t quite right.
If you’ve received a faulty item, please email us at info@byeditstudio.com within 4 days of receiving your order, including photos of the fault and your order number.
Our team will investigate the issue promptly and arrange an exchange or credit note, at our discretion.

CAN I RETURN MY ORDER?

Yes — we accept returns within 30 days of delivery, provided items are unworn, unwashed, and in their original packaging with all tags attached.
For full details, please visit our Refund Policy.

DO YOU SHIP INTERNATIONALLY?

Absolutely. By Edit Studio offers international delivery so you can enjoy our designer pyjamas and premium sleepwear wherever you are.
Shipping costs and delivery times vary depending on your location.

HOW DO I CONTACT CUSTOMER CARE?

You can reach our team Monday–Friday, 9 a.m.–6 p.m. (GMT):
📧 info@byeditstudio.com
📞 +44 7825 955 459

We aim to respond to all queries promptly and personally.